Last Updated: 17 November 2025
These Terms & Conditions (“Terms”) govern all engineering services, installations, repairs, maintenance work, quotations, finance introductions and website usage provided by Groves Gas Ltd (“we”, “us”, “our”). By engaging our services or using our website, you agree to be bound by these Terms.
If you do not agree with these Terms, you should not use our website or request our services.
1. Company Information
Groves Gas Ltd
Unit 28, Court Road Industrial Estate
Cwmbran
NP44 3AS
Company Registration No: 08840259
VAT Number: GB940731142
Email: hello@grovesgas.co.uk
Telephone: 01633 875541
Groves Gas (FRN 837469) is authorised and regulated by the Financial Conduct Authority. Groves Gas acts as a credit broker and not a lender. We do not receive a fee for introducing customers to finance providers.
2. Scope of Our Services
We provide domestic gas, heating, plumbing and related engineering services including:
- Boiler installation, servicing and repair
- Central heating system works
- Gas appliance installation and maintenance
- Diagnostic and fault-finding services
- Emergency call-out where available
- General plumbing works
All services are subject to availability and may vary by location.
3. Appointments & Access Requirements
3.1 Booking an Appointment
Appointments may be made via telephone or email. Bookings are only confirmed when accepted by us.
3.2 Customer Responsibilities
You must ensure:
- Safe, unobstructed access to all appliances and required work areas
- That an adult (16+) is present during the appointment
- Parking is available where possible
- Pets and hazards are secured to allow safe working conditions
- Services or utilities required for the work (e.g., gas, water, electricity) are available
3.3 Failed Access / On-site Cancellation Fee
If we attend an appointment but:
- No access is provided,
- The property is vacant,
- The appliance is inaccessible,
- The environment is unsafe, or
- The customer cancels at the door,
A failed access fee will be charged.
No fee is charged for cancellations made before our engineer arrives.
4. Diagnostic Fees
Diagnostic visits are charged at a fixed diagnostic fee, payable regardless of whether:
- A repair is possible,
- A repair is declined, or
- Additional work is required.
This fee covers the engineer’s time and assessment.
If further works or parts are required, the diagnostic fee is not refundable or deductible unless explicitly stated in writing.
5. Quotations & Pricing
5.1 Fixed Price Quotations
All quotations provided by us are fixed price, unless:
- Hidden faults become evident once work begins
- Additional work is required to comply with safety or legal standards or at the request of the customer
- Site conditions differ materially from those described or observed
5.2 Quote Validity
Unless stated otherwise, all written quotations are valid for 14 days.
5.3 Additional Works
If unforeseen issues arise (e.g., unsafe pipework, parts seized, existing installation defects), we will inform you before proceeding. Additional costs will be agreed in writing.
6. Parts, Materials & Availability
6.1 Sourcing Parts
We aim to source parts promptly, but we cannot guarantee availability or delivery times. Supplier delays are outside our control.
6.2 Used or Reconditioned Parts
We do not install used or second-hand parts under any circumstances.
6.3 Ownership of Parts
All parts remain the property of Groves Gas Ltd until payment is received in full.
7. Workmanship Warranty & Manufacturer Guarantees
7.1 Workmanship Guarantee
We provide a 12-month workmanship warranty on services carried out by our engineers, unless otherwise stated.
This warranty does not cover:
- Pre-existing faults
- Sludge, scale, contamination or system corrosion
- Failures caused by lack of servicing
- Failures caused by customer misuse or third-party interference
- Wear and tear of consumable components
7.2 Manufacturer Guarantees
Boiler and part warranties are provided by the manufacturer. Terms vary and may require:
- Annual servicing
- Use of approved parts
- Registration within specified timeframes
It is the customer’s responsibility to comply with manufacturer requirements.
8. Customer Responsibilities for Gas Appliances
You are responsible for:
- Ensuring annual servicing of gas appliances
- Following safety notices or recommendations provided by our engineers
- Addressing unsafe or non-compliant installations
- Maintaining system water quality (for central heating systems)
We reserve the right to refuse work where installations are unsafe or non-compliant.
9. Payment Terms
9.1 Standard Payments
Payment is due:
- Within 7 days of the works being completed.
- Prior to ordering for items such as wood-burning stoves.
We accept most payment methods.
9.2 Deposits
For quoted works or installations, we may require a deposit before commencement. Deposits are non-refundable unless otherwise stated.
9.3 Late Payments
If payment is not made within the agreed timeframe, we reserve the right to:
- Suspend further work
- Charge interest at the statutory rate
- Recover reasonable debt recovery costs
10. Finance & FCA Compliance
10.1 Credit Broking
We act solely as a credit broker and not as a lender.
We do not charge fees for introducing customers to finance providers.
10.2 Eligibility
Finance options are subject to:
- Status
- Credit checks
- Completion of application forms
- Approval by the finance provider
10.3 Cooling-Off Period
A 14-day cooling-off period applies to finance agreements, in accordance with Consumer Credit regulations.
11. Liability & Limitations
11.1 General Liability
We are not liable for:
- Pre-existing faults
- Damage caused by poor installation by third parties
- System contamination (sludge, scale, rust)
- Failure of aged components
- Damage caused by customer instructions against our advice
- Accidental damage not caused by our negligence
- Loss of profits, revenue, or consequential losses
11.2 Indemnity
You agree to indemnify Groves Gas Ltd against claims arising from:
- Misuse of appliances
- Failure to follow safety instructions
- Third-party interference
- Hazardous site conditions
11.3 Maximum Liability
Our liability is limited to the total price paid for the services in question and does not exclude liability where prohibited by law.
12. Website Terms of Use
By using our website, you agree that:
- All content is for general information only
- We do not guarantee accuracy, completeness or timeliness
- We may update or remove content without notice
- You must not misuse the website or attempt unauthorised access
- External links are provided “as is” and we are not responsible for third-party content
All intellectual property belongs to Groves Gas Ltd unless otherwise stated.
13. Third-Party Services
We may use third-party systems for:
- Bookings
- Payments
- Finance applications
- Analytics
- Website hosting
These providers may have their own terms and privacy policies.
14. Complaints
Complaints may be submitted via email to:
hello@grovesgas.co.uk
FCA-related complaints may be escalated to the Financial Ombudsman Service where applicable.
15. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
16. Amendments
We may update these Terms at any time. Updates will be posted on our website with a revised “Last Updated” date. Continued use of our services constitutes acceptance of the amended Terms.
17. Contact Information
For questions regarding these Terms & Conditions, contact us at:
hello@grovesgas.co.uk