We don't like to brag but we love the feedback we receive!
“Me and my husband have had three jobs completed by Groves Gas including a gas fire removal, a room thermostat fitted and an emergency bathroom leak repair and have been overwhelmed with the level of service every time.
Today was a particular example. Billy came out at very short notice, put us at ease with his knowledge and fixed the repair. He went above and beyond to cut the plasterboard level and had a good sense of humour which definitely helped put us at ease during a very stressful situation. What a credit to the company!! This guy deserves a bonus.
For every call out and job done by Groves gas we’ve experienced the staff to be friendly, helpful, quick to respond and competitively priced. Do not hesitate to go with this company- YOU WILL NOT BE DISAPPOINTED
Thanks so much Groves Gas.”KirstyMarch 2023
“We wouldn’t think of going anywhere else.PentrepiodOctober 2021
This time we had a new boiler fitted. Stan called to give us an estimate and was, as usual completely professional, but friendly. The installation date was within one month and set to fit in with us.
The engineers were excellent and worked very professionally, even when the conditions for the outside work were atrocious. They left your home as they found it. Before they left everything was demonstrated and we were taken through all we needed to know.
We would not hesitate to recommend Groves Gas to anyone - in fact we already have. From the first contact with Kirsty or Tara the whole operation is first class.”
“I wanted to have a combi boiler installed in our 2-story house and was recommended Groves Gas by a happy customer/ friend. I knew we were in good hands from Stan's initial visit, where everything was possible and nothing was too much. The job was not a small one but Rhys and Tom made it look easy with their positive attitude and incredible energy. They were so polite and, again, their mantra 'no worries' was so reassuring each time something needed to be done. My husband and I were so impressed with their work ethic and workmanship - with the bonus of them leaving everything vacuumed and clean! Thank you so much Tom and Rhys for a great job done!”PhilomenaAugust 2021
“Installation of replacement heating boiler. Engineers arrived at the agreed time & date, they were courteous clean and COVID secure. The engineering was first class and user instruction was spot on. Happy with the price, work, and overall job quality. Communication with staff was easy and professional.”DavidApril 2021
“I have been very impressed with all aspects of dealing with Groves Gas. From Kirsty who deals with queries and bookings promptly and efficiently, to most of the other team members I have met.
Our letting agent had arranged for Groves Gas to fix our leaking boiler, replace the kitchen tap and lay new piping from the front of the property and up into the bathroom at the back. They arrived on time, were friendly and courteous, and came prepared with dust sheets which they put down immediately.
Throughout the work at our house, they have been professional and considerate, not only with us but also to each other. And when finishing up the work, they tidied up after themselves, leaving the areas as clean (if not cleaner) than when they arrived.
I would have no hesitation in recommending Groves Gas to family and friends.”ClaireDecember 2020
“Helpful, cheerful, prompt, super organisation and people. We have had Groves Gas attend to our plumbing problems a few times now over recent years and have found them always to be helpful and efficient, with top notch know-how. I phoned recently for some help and they sent their young cheerful friendly engineer out to me almost immediately. He sorted the rather tricky problem with no fuss at all and with helpful advice and humour, and with all he needed in the van. Well done Groves Gas, great outfit, excellent work!”A. T.July 2020
“Radiator removal, can't fault the Groves guys!! EXCELLENT, reasonably priced work. Can we give six stars?”DaveJanuary 2020
“Perfect TEAM!AprilJanuary 2020
We have used Groves Gas for a number of years on our rental properties and our home.
No job is too big or too small, and they are excellent in liaising with tenants to arrange services or repair work.
The close knit team are extremely reliable, helpful and friendly. We wouldn’t trust anyone other than Groves Gas.”
“Had Chris and team install our log burner. Great customer service throughout, offered advice on sourcing our own stove because of lead times, did a cracking neat job. We spoke to several different installers, went with these because they were the only ones who seemed reliable and dedicated to doing a good job, and we weren't disappointed. Professional and friendly, highly recommended!”RobJanuary 2023
“Just had a new log burning stove fitted by Chris and his team from Groves. Lovely gents, clean & tidy, polite and great workmanship.Jayne & MarkOctober 2021
Extremely satisfied with the results and will be using Groves for all our gas and plumbing needs.”
“New boiler fitted today and our company choice was spot on. Mike and Tom arrived and were a joy to have in the house. Explanations of everything they were doing were given to us to ensure we totally understood our new unit. When they left the house you would not have known that they had achieved so much work. The house was left as they had found it. Thank You to all that we came into contact with at the company and please be assured that we will recommend you at every point.”Kate & EdAugust 2021
“Totally reliable company.RachelMay 2021
Stanley Groves phoned me prior to the visit to advise he was on his way and the Boiler service was carried out ,certificate issued and easy invoice which is emailed and can be paid online after service has been provided.”
“On discovery of a leak in the upstairs boiler at my Mum’s house I called Groves Gas... because British Gas, with whom my Mum has a service contract reverted to an automated response that proposed a call out a week later... plus I had seen Groves Gas vans in the local area previously.GarethFebruary 2021
My panicky call was answered with calmness and kindness, and an engineer called the same day to restore the heating. Another engineer called the following day with a new part to restore the hot water.
Both engineers were very kind and professional.
As a result, my vulnerable Mum (she is 85 years old), did not suffer any undue discomfort despite the freezing weather outside.
We are very grateful for, and impressed by, the service received and would have no hesitation in recommending Groves Gas Ltd to family and friends in future.”
“Groves Gas replaced the hot water system for our dog grooming business on a Sunday which was very much appreciated as we could operate with no interruption to what has been a very difficult year for business’ regarding COVID. The service they provided was carried out in a professional and efficient manner throughout from initial contact to completion. All staff are very friendly and helpful. Groves Gas are definitely the company we will be using in the future for all our plumbing/gas needs.”JaneDecember 2020
“Great Service! Our boiler decided to go on us yesterday, no hot water or heating and a very wet airing cupboard! Engineer came out the same day, isolated the leak, parts were ordered for overnight delivery and back to fit this afternoon!!! Boiler all back up and running in just over 24 hours!”LauraFebruary 2020
“Cracking couple of days thanks to my Combi boiler. Friday it decided to vomit water all over the airing cupboard floor! Quick call to Groves Gas, all sorted. Spare part ordered for Monday, heating and water on. This morning the heating decided to join the party! I lasted till 11 o’clock, another frantic call to Groves Gas (I was freezing), 20 minutes later Groves Gas pull up and problem sorted – happy bunny for the rest of the day. Then on the Monday a lovely young man from Groves Gas galloped along on his white horse (well his white van really) and I now have hot water again! I have to say they’ve been diamonds!.”M. PalmerFebruary 2018
“A big thank you to all the staff at Groves Gas for making our gas boiler repair following a breakdown, such a good experience.Mrs C WilliamsDecember 2022
The office staff were courteous and efficient when I talked on the phone to them. They did exactly as they promised.
Gareth who came to diagnose the problem, and Rhys who came to replace the faulty parts, were both polite efficient and competent. Appreciated the phone call to say they were on their way. Smart van and uniforms and tidy tool bags.
So impressed, have signed up to a Groves Gas service plan. Appreciate the paperless administration.
Groves Gas is one of the best customer experiences I have had for a long time.”
“New wood burner fitted today. Amazing professional service. Installed with great care and attention to detail. Guidance given on how to get the best out of the stove. Thanks Chris. Best service ever!”RobertNovember 2021
“Groves gas best company ever!! Had a log burner fitted. Great guys, very professional from start to finish. Chris was fab, very helpful, very patient and nothing too much trouble. Explained everything well and give it all a thorough clean after. Highly recommend Groves Gas for all your heating needs.”ChristineSeptember 2021
“Heating System ( Warm Air ) Installation- ExcellentLouiseAugust 2021
Absolutely thrilled with the excellent service that Groves Gas provided - start to finish- from reception staff to engineers!
The communication, professionalism, punctuality and value are amazing - We would definitely recommend this company. Thank you.”
“I called out Groves Gas to look at an existing log burner at my new house following advice from a chimney sweep that it was not correctly fitted or safe. Chris visited to provide advice and a quote which was done promptly. He then returned with another fitter and worked flat out all day to refit the chimney liner, chimney top and a new burner and I am really pleased with the end result. They explained everything to me, showed me how to use it safely and how to look after it. They made sure everything was clean before they left and were really professional and friendly. I would highly recommend them!”KellyFebruary 2021
“Our boiler broke down last week during a very cold period leaving us with no heating or hot water. Groves gas arrived the next day, even ringing us before hand to let us know time of arrival. The engineer was very thorough, was here for around 1 hour, checking all the system before advising us that the fault was with the electric supply to the boiler. The invoice arrived this morning, call out fee only. Excellent service, will certainly recommend. Thank you.”DeborahJanuary 2021
“A pleasure to work with. In my line of work in property and estate management I deal with many plumbing firms of various size and reputations.ChrisNovember 2020
Of them all, none are better than Groves Gas. They are polite, efficient, punctual, and proud of their work.
They make my life so much easier!”
“Just want to say a big thank you for the service you provided in fitting our new boiler. After quite a few years of putting off having one due to disruption and cost etc we decided to finally have one fitted. I remember when I rang your office you not only answered my call in one ring but had an engineer out that afternoon to look at the job. Within 2 days I received your quote in the post which was extremely reasonable and booked us in the same day for the job to be done shortly after. Your engineers were extremely professional, polite and got what turned out to be a tricky installation done in a clean and seamless manner. Everything works well but we are safe in the knowledge that we can call on you at any time with any problems. Just want to say a huge thank you again and of course we will recommend you to anyone we can.”AnnJuly 2019